Attention Tusculum University family!
We are currently experiencing an issue with our single sign-in to library databases. We are aware of the issue and are currently working with EBSCO on a fix. Hopefully this issue will be resolved soon.
It seems the issue is something with the connector between student accounts and OpenAthens. So far this issue seems to follow these steps:
- Student attempts to log into a database as normal, using credentials that have previously worked before.
- Receive the error message, as seen below.
- Student attempts to unlock or reset password with Tusculum Information Systems Department.
- Log in continues to fail.
If you are experiencing this issue, please try to reset your university password before contacting the library. We do have a work around solution to assist with database access until a fix with OpenAthens has been implemented.
If you are still unable to log in after resetting or unlocking your account, please email Lelia Dykes (ldykes@tusculum.edu) and she will set up a work around sign in for you. This will be a temporary account to sign into the library databases ONLY. When the issue is resolved, you will be notified and the temporary account deleted.
